Shipping & Policies


Orders placed Monday-Friday before 3pm EST will be processed and shipped that same day. All orders placed after 3pm EST will be processed and shipped the next business day. Orders placed on Saturday, Sunday, or a holiday will be processed and shipped the following Monday or business day.

All orders will be shipped UPS Ground. Packages being shipped UPS Ground typically arrive within 7-10 days.

Once orders have shipped no revisions or cancellations to the order can be accepted.

After an order has been processed and shipped, a confirmation email will be sent with the tracking number of the order.

Returns & Exchanges

Items that have not been worn, washed, dry cleaned, altered or damaged can be returned for store credit or exchanged within 10 days of original purchase date. Some exclusions apply so please review terms on the product page of the item you are purchasing. All items must be returned in original packaging and condition. Tags must be attached to the item(s) and a receipt must accompany the return/exchange. 

Please email to receive return instructions and authorization.

Upon receipt of returned merchandise store credit and/or exchanges will be processed within 3 business days of receiving the returned merchandise and after inspection of the items reserves the right to deny a refund if merchandise does not meet our return policy. Shipping and handling charges are non-refundable.

Shoes must be returned in their original, undamaged shoebox. Shoes returned without the original box or in a damaged shoebox will not be accepted. is not responsible for lost or damaged packages being returned.

Please note, this return policy is only applicable to purchases made online.

All sale items will be final sale. No returns or exchanges will be accepted.


A sales tax of 6% will only be charged to those residents who live in South Carolina. This is where the only brick and mortar Twill store is at this time.


We neither sell nor share your information with outside companies or third parties. Any information you provide is confidential and will not be used in ways that you have not consented to, such as being sold to third parties or reused without your permission.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. You may take your name off this list at anytime.